Frequently Asked Questions
You are welcome to arrive on site as early as 8:45am when we open to start taking part in the activities.
The time slot you have booked refers to your sleigh ride time. Please arrive at the sleigh ride station 15 minutes prior to your departure. Due to the nature of this activity, we have to work to a very tight schedule, because of this we are unfortunately unable to delay the sleigh ride. If you arrive late we may be able to reschedule your slot subject to availability.
We recommend 4-5 hours to complete the full experience.
Activity Timings:
- Sleigh ride, storytelling, photos and Build a bear/ Toy shop: 55 Minutes
- Gingerbread decorating: 30 minutes
- Reindeer food making: 15 minutes
- Reindeer talks: 10 minutes
- Elves forest: 5 minutes
- Post house: 10 minutes
- Cinderelfa: 25 minutes
- Circus: 25 minutes,
- 3D cinema: 15 mins
- Elf hunt: 45 minutes (this can be done throughout the day)
*Please note this may change on peak days
Unfortunately not. When you book online you select a time and date for which to book tickets. The time you book is in relation to your sleigh ride which has to be booked so that we are able to manage the capacity of each sleigh.
Alternatively, when you buy your tickets at the kiosk in person, you will be booking for the next available time slot during that day.
Please arrive at the farm at least 30 minutes before your sleigh ride time and at the sleigh ride station at least 15 minutes before your allotted departure time. If you miss your booked time slot, you will be asked to wait for the next ride on which there are spaces free. On very busy days, there may not be any further spaces available, meaning that you could end up not taking the ride at all. Please do make sure you arrive for your booked slot.
You are welcome to arrive earlier than 30 minutes before your sleigh ride time. The park opens at 8.45am.
GINGERBREAD MEN
INGREDIENTS:
Wheat Flour (with added calcium, iron, niacin(B3) and thiamin (B1)),Sugar, Golden Syrup, Vegetable Oils (Palm Oil, Rapeseed Oil, Sunflower Oil), Ground Ginger, Raising Agent: Sodium Bicarbonate
Also, may contain egg, milk, nuts, peanuts and soya.
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WHITE / PINK MARSHMALLOWS
Glucose-fructose syrup, sugar, water, pork gelatine, maize starch, dextrose, natural vanilla flavour, colour: E162.
NOT suitable for vegetarians.
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RED ICING
Sugar, Glucose Syrup, Water, Rapeseed Oil, Palm Oil, Colours (Carmine, Paprika Extract), Rice Starch, Maltodextrin, Emulsifiers (Polyglycerol Esters of Fatty Acids, Mono- and Diglycerides of Fatty Acids), Flavouring, Preservative (Potassium Sorbate), Acidity Regulator (Citric Acid), Stabiliser (Pectin)
Suitable for (but not certified): Kosher and Halal.
Free From Gingerbread, Icing, Choc buttons & Marshmallows *(limited availability)*
Free From Gingerbread Snowman
Our ingredients: Brown Rice Flour, Brown Sugar, Invert Sugar Syrup, Gluten Free Oat Flour, Rapeseed Oil, Tapioca Starch, Palm Oil, Egg, Water, Yellow Pea Flour, Ginger Powder, Raising Agent: Sodium Hydrogen Carbonate; Thickener: Xanthan Gum; Flavourings, Emulsifier: Mono- and Diglycerides of Fatty Acids.
RED ICING
Sugar, Glucose Syrup, Water, Rapeseed Oil, Palm Oil, Colours (Carmine, Paprika Extract), Rice Starch, Maltodextrin, Emulsifiers (Polyglycerol Esters of Fatty Acids, Mono- and Diglycerides of Fatty Acids), Flavouring, Preservative (Potassium Sorbate), Acidity Regulator (Citric Acid), Stabiliser (Pectin)
Suitable for (but not certified): Kosher and Halal.
Freedom Mallows Mini Pink & White Vanilla Marshmallows
Full ingredients
Glucose, Fructose Syrup, Sugar, Water, Dextrose, Gelling Agent; Carrageenan, Maize Starch, Hydrolized Rice Protein, Flavour (Natural Vanilla Flavour and other Natural Flavours), Stablizier; Polyphosphate, Colours: Calcium Carbonate, Red Beetroot.
Doisy & Dam D&Ds Vegan Dark Chocolate Drops
Full ingredients
Sugar, Cocoa Mass, Cocoa Butter, Tapioca Starch, Emulsifier (soya Lecithin), Plant and Vegetable Extracts (Beetroot, Spirulina, Safflower), Colours (Curcumin, Carotenes), Glazing Agent (Carnauba Wax). For allergens, see ingredients in bold.
We have plenty of parking available at the park. If you have a blue badge, please show this to the parking attendants and they will direct you where to park. Parking is also free for the duration of your visit.
