Frequently Asked Questions

Please follow the link to find out how to book tickets. 

https://youtu.be/-iab7P5Zatg

 

Disabled guests are entitled to a free carer ticket. Due to limited numbers on our sleigh ride, these will need to be booked prior to your visit. Please book for everyone else in your party, once you have received our Booking reference number via email, you will need to send your documentation to [email protected] along with your booking details and we will add a carer ticket to your booking.

Accepted Documentation

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
  • A Headed Letter from GP or Consultant (Dated within the Last 6 months) confirming the need for a full time carer.
  • A valid Blue Badge

A carer must be over 14 years of age and capable of assisting the guest who has the disability. If more than one carer’s ticket is required, a letter from a GP or consultant is needed stating the number of carers required.

 

The virtual queuing system we have in place is to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to our attractions via a virtual queuing system for themselves and one other (must be age 14+).

Please be aware due to the nature of the event, virtual queuing is not applicable to all attractions and some queuing will still be required.

Helpers may only use the virtual queing system when accompanying the disabled guest. 

To obtain your virtual queuing pass, please come to the visitior serves kiosk when you arrive, with your valid documentation.  

 

Yes. Prices vary depending on which date you attend and for adults or children. Please visit our prices page for more info.

The time slot you have booked refers to your sleigh ride time. Please arrive at the sleigh ride station 10 minutes before this time. Because of the tight time schedule and the other families on the sleigh ride, we cannot delay the sleigh at all. As many slots sell out, it may not be possible to reschedule your sleigh ride if you are late.

You are welcome to arrive on site as early as 8:45am when we open to start taking part in the other activities.

Yes, we would always encourage you to pre book your Ice skating sessions online, unfortunatly we are very limited on the day as these do tend to sell out. 

Most dates sold out in advance last year. Tickets are available online and can be purchased at the event, although we strongly suggest that tickets are ordered online as there is limited availability and may not be available on the day.  Tickets are sold on a “first come, first served” basis on the day if availability allows due to cancellations etc.

No. When you book online you select a time and date for which to book tickets.  Alternatively, when you buy your tickets at the kiosk in person, you will be booking for the next available time slot during that day. Please arrive at the farm at least 30 minutes before your sleigh ride and at the sleigh ride station at least 10 minutes before your allotted departure time. If you miss your booked time slot, you will be asked to wait for the next ride on which there are spaces free.  On very busy days, there may not be any further spaces available, meaning that you could end up not taking the ride at all. Please do make sure you arrive for your booked slot. You are welcome to arrive earlier than 30 minutes before your sleigh ride time up to our opening time at 10am.

Yes. Everyone visiting the Tulleys Family Christmas needs to buy a ticket. Children MUST be accompanied. Adults have to pay an admission price to enjoy the whole Christmas experience, which includes the elf hunt, Christmas Shows, the Circus and all of the other activities we have to offer.

GINGERBREAD MEN

INGREDIENTS:

Wheat Flour (with added calcium, iron, niacin(B3) and thiamin (B1)),Sugar, Golden Syrup, Vegetable Oils (Palm Oil, Rapeseed Oil, Sunflower Oil), Ground Ginger, Raising Agent: Sodium Bicarbonate

Also, may contain egg, milk, nuts, peanuts and soya.

____________________________________________

WHITE / PINK MARSHMALLOWS

Glucose-fructose syrup, sugar, water, pork gelatine, maize starch, dextrose, natural vanilla flavour, colour: E162.

NOT suitable for vegetarians.

____________________________________________

RED ICING

Sugar, Glucose Syrup, Water, Rapeseed Oil, Palm Oil, Colours (Carmine, Paprika Extract), Rice Starch, Maltodextrin, Emulsifiers (Polyglycerol Esters of Fatty Acids, Mono- and Diglycerides of Fatty Acids), Flavouring, Preservative (Potassium Sorbate), Acidity Regulator (Citric Acid), Stabiliser (Pectin)

Suitable for (but not certified): Kosher and Halal.

 

Free From Gingerbread, Icing, Choc buttons & Marshmallows

(VEGAN & FREE FROM GLUTEN, MILK, EGG)

Golden Syrup, Red Icing Tube (14%) [Sugar, Glucose Syrup, Water, Rapeseed Oil, Colours (Beetroot Red, Paprika Extract), Rice Starch, Maltodextrin, Flavouring, Emulsifiers (Polyglycerol Esters of Fatty Acids, Mono- and Diglycerides of Fatty Acids), Preservative (Potassium Sorbate), Gelling Agent (Pectins), Acidity Regulator (Citric Acid)], Sugar, Rice Flour, Choc Buttons (7%) [Sugar, Cocoa Butter, Cocoa Mass, Rice Syrup, Inulin, Coconut Oil, Rice Flour, Flavourings, Emulsifier (Soya Lecithins)], Potato Starch, Palm Oil, Rapeseed Oil, Tapioca Starch, Cornflour, Marshmallows (4%) [Glucose-Fructose Syrup, Sugar, Water, Gelling Agent (Carrageenan), Dextrose, Maize Starch, Hydrolised Rice Protein, Stabiliser (Polyphosphate), Flavouring, Colours (Beetroot Red, Titanium Dioxide)], Gluten Free Oat Flour, Soya Flour, Water, Ginger Powder, Raising Agents (Sodium Carbonates, Ammonium Carbonates), Thickener (Xanthan Gum), Salt, Emulsifier (Mono- and Diglycerides of Fatty Acids), Flavouring, Colour (Carotenes). 

Activity Timings: 

  • Sleigh ride, storytelling, photos and Build a bear/ Toy shop: 55 Minutes 
  • Gingerbread decorating: 30 minutes
  • Reindeer food making: 15 minutes
  • Reindeer talks: 10 minutes
  • Elves forest: 5 minutes
  • Post house: 10 minutes
  • Reindeer flying school: 25 minutes 
  • Circus: 25 minutes, 
  • 3D cinema: 15 mins 
  • Elf hunt: 45 minutes (this can be done throughout the day) 

*Please note this may change on peak days 

There are some group discounts available for schools and associations; please call 01342 718472

The tickets are non-refundable. Please note tickets can be changed in certain cirumstances, subject to availabilty.

The experience lasts about 30 minutes.

We operate in all weathers. The tractor sleigh-hay wagon is covered, as is the queue line. You are advised to wear warm and, if appropriate, waterproof clothing and footwear.

We encourage photos to be taken around the Family Christmas Event, except inside Santa's Log Cabin, where we have professional photography with many different ways to buy your family photo as you finish your Sleigh Ride.

No, only guide dogs are permitted in the Christmas areas, Farm Shop and Tea Room.

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