Frequently Asked Questions

Know before you go

Please follow this link for our helpful how to guide on how to book tickets. Click here to purchase tickets.

Great Question!

You will observe that on our website, we have three different ticket types available for purchase. These include:

Christmas Experience Santas Sleigh Ride Ticket

Mother Christmas Experience

Ice Skating

For more information about what is included in each ticket type, please click here.

We understand that Christmas can become a very busy time (not just for Father Christmas and his Elves!) and that adjustments may need to be made to booking dates and times.

Our team are happy to assist you with such amendments! Please be advised, there may be additional cost, dependent on the new date selected and this will be subject to availability.

This will not be necessary!

The purchase of our Santa Experience ticket allows you to take part in the sleigh ride to meet Father Christmas and all other activities with the exclusion of Ice Skating which has to be purchased seperately.

Mother Christmas, however, is more suitable for families who do not wish to visit Father Christmas but would like to join us for the festivities and be part of the magic here at Tulleys Farm. This ticket includes all other activities and the gift from the toy workshop, however, does not include the Sleigh Ride and Ice Skating.

Here at Tulleys Farm we have tried to harness the magic within the experience of getting to travel by sleigh to see Father Christmas and as a family get to be immersed in his world as he takes you through the journey of his chosen story. The children are then invited to have their picture with him. Due to this being a group visit the nature of the visit and that there are other families present in the room, Father Christmas has taken the decision to not ask children what they wish for Christmas and already knows what they would like due to his magical powers. We additionally offer the post house as a way for children to be able to write their letters and be in control of posting this themselves, we then supply parents with a reply as a continuation of the magic. We understand that the time with Father Christmas is important for children and families which is why we allow for the interactive time on the sleigh and with him while he reads his magical story.

Disabled guests are entitled to an additional free carer ticket. Due to limited numbers on our sleigh ride, these will need to be booked in advance of your visit, alongside the rest of your booking. Please add a carer reservation ticket to your order and then bring along to your visit one of the following documentations to validate your ticket: 

Accepted Documentation

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
  • A Headed Letter from GP or Consultant (Dated within the Last 6 months) confirming the need for a full time carer.
  • A valid Blue Badge
  • Access card

A carer must be over 18 years of age and capable of assisting the guest who has the disability. If more than one carer’s ticket is required, a letter from a GP or consultant is needed stating the number of carers required.

Everyone visiting the Tulleys Christmas Experience needs to purchase a ticket. Children MUST be accompanied by an adult over the age of 18. Adults have to pay an admission price to enjoy the whole experience with their family.

There are some group discounts available for schools and associations; please call 01342 718472

Most dates sell out in advance so we strongly advise purchasing tickets before attending.

There may be a limited number of tickets available on the day and these are sold on a "first come, first served" basis on the day.

Babies in arms are classed as free and do not need a ticket but will also not receive a bear or toy from the Santa's Workshop. If you wish for them to have a toy please purchase a tiddler ticket.

There is a wheel chair ramp at both the begining and the end of the sleigh ride.

All the below activities and attractions are also wheelchair friendly, however this is based on a standard size of a wheelchair:

  • 3D Cinema
  • Christmas Circus
  • Reindeer Flying Show
  • Reindeer Food Making
  • Gingerbread Decorating
  • Santa's Sleigh Ride
  • Make a Bear
  • Storytime with Father Christmas

The two activities below are wheelchair friendly but do have some tight spaces. This may cause a slight issue in terms of manoeuvring once inside:

  • Santa's Post House
  • The Elves Magical Forest

We also have dedicated disabled parking that is close to the entrance and have disabled toilets located across the park.

If you have any further queries on your arrival, please visit our guest services team and they will be able to answer any other questions you may have.

On the day

You are welcome to arrive on site as early as 8:45am when we open to start taking part in the activities.

The time slot you have booked refers to your sleigh ride time. Please arrive at the sleigh ride station 15 minutes prior to your departure. Due to the nature of this activity, we have to work to a very tight schedule, because of this we are unfortunately unable to delay the sleigh ride. If you arrive late we may be able to reschedule your slot subject to availability.

We recommend 4-5 hours to complete the full experience.

Activity Timings: 

  • Sleigh ride, storytelling, photos and Build a bear/ Toy shop: 55 Minutes 
  • Gingerbread decorating: 30 minutes
  • Reindeer food making: 15 minutes
  • Reindeer talks: 10 minutes
  • Elves forest: 5 minutes
  • Post house: 10 minutes
  • Cinderelfa: 25 minutes 
  • Circus: 25 minutes, 
  • 3D cinema: 15 mins 
  • Elf hunt: 45 minutes (this can be done throughout the day) 

*Please note this may change on peak days 

Unfortunately not. When you book online you select a time and date for which to book tickets. The time you book is in relation to your sleigh ride which has to be booked so that we are able to manage the capacity of each sleigh.

Alternatively, when you buy your tickets at the kiosk in person, you will be booking for the next available time slot during that day.

Please arrive at the farm at least 30 minutes before your sleigh ride time and at the sleigh ride station at least 15 minutes before your allotted departure time. If you miss your booked time slot, you will be asked to wait for the next ride on which there are spaces free.  On very busy days, there may not be any further spaces available, meaning that you could end up not taking the ride at all. Please do make sure you arrive for your booked slot.

You are welcome to arrive earlier than 30 minutes before your sleigh ride time. The park opens at 8.45am.



Wheat Flour (with added calcium, iron, niacin(B3) and thiamin (B1)),Sugar, Golden Syrup, Vegetable Oils (Palm Oil, Rapeseed Oil, Sunflower Oil), Ground Ginger, Raising Agent: Sodium Bicarbonate

Also, may contain egg, milk, nuts, peanuts and soya.



Glucose-fructose syrup, sugar, water, pork gelatine, maize starch, dextrose, natural vanilla flavour, colour: E162.

NOT suitable for vegetarians.



Sugar, Glucose Syrup, Water, Rapeseed Oil, Palm Oil, Colours (Carmine, Paprika Extract), Rice Starch, Maltodextrin, Emulsifiers (Polyglycerol Esters of Fatty Acids, Mono- and Diglycerides of Fatty Acids), Flavouring, Preservative (Potassium Sorbate), Acidity Regulator (Citric Acid), Stabiliser (Pectin)

Suitable for (but not certified): Kosher and Halal.


Free From Gingerbread, Icing, Choc buttons & Marshmallows *(limited availability)*

Free From Gingerbread Snowman

Our ingredients: Brown Rice Flour, Brown Sugar, Invert Sugar Syrup, Gluten Free Oat Flour, Rapeseed Oil, Tapioca Starch, Palm Oil, Egg, Water, Yellow Pea Flour, Ginger Powder, Raising Agent: Sodium Hydrogen Carbonate; Thickener: Xanthan Gum; Flavourings, Emulsifier: Mono- and Diglycerides of Fatty Acids.


Sugar, Glucose Syrup, Water, Rapeseed Oil, Palm Oil, Colours (Carmine, Paprika Extract), Rice Starch, Maltodextrin, Emulsifiers (Polyglycerol Esters of Fatty Acids, Mono- and Diglycerides of Fatty Acids), Flavouring, Preservative (Potassium Sorbate), Acidity Regulator (Citric Acid), Stabiliser (Pectin)

Suitable for (but not certified): Kosher and Halal.

Freedom Mallows Mini Pink & White Vanilla Marshmallows

Full ingredients

Glucose, Fructose Syrup, Sugar, Water, Dextrose, Gelling Agent; Carrageenan, Maize Starch, Hydrolized Rice Protein, Flavour (Natural Vanilla Flavour and other Natural Flavours), Stablizier; Polyphosphate, Colours: Calcium Carbonate, Red Beetroot.

Doisy & Dam D&Ds Vegan Dark Chocolate Drops

Full ingredients

Sugar, Cocoa Mass, Cocoa Butter, Tapioca Starch, Emulsifier (soya Lecithin), Plant and Vegetable Extracts (Beetroot, Spirulina, Safflower), Colours (Curcumin, Carotenes), Glazing Agent (Carnauba Wax). For allergens, see ingredients in bold.

We have plenty of parking available at the park. If you have a blue badge, please show this to the parking attendants and they will direct you where to park. Parking is also free for the duration of your visit.

Ice Skating

Our Ice Skating sessions last for 30 minutes and we would always encourage that you pre-book your skate session online to avoid disapointment, as we are very limited on the day and these can sell out.

We are pleased to be able to offer this experience to wheelchair users. The wheelchair must be non-motorised to be able to access the ice and we are only able to accommodate 1 wheelchair per skating slot.

There are no age restrictions, all we ask is that children under the age of 16 are accompanied on the ice by an adult over the age of 18.

Ice skates are available in a range of sizes from a childs size 8 to an adults size 12. We also have a very limited number of clip on skates that clip on over a childs shoe.

You are also more than welcome to bring your own skates.

General Information

Our tickets are non-refundable unless you have purchased the flexi ticket. Please note that non flexi tickets can only be changed in certain circumstances and subject to availability.

Flexi tickets can be cancelled but are subject to a £10 charge/ticket as per our booking terms and conditions.

As an outdoor event, we operate in all weathers. The tractor sleigh ride is covered, as is the queue line. You are advised to wear warm and, if appropriate, waterproof clothing and footwear during your visit.

We encourage photos to be taken around Tulleys Christmas Experience. The only restriction is inside Santa's Log Cabin, where we have professional photography with many different ways to buy your family photo as you finish your sleigh ride.

Unfortunately we are only able to permit guide dogs into the park and tea room.

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