FAQ's

We are looking forward to your visit to Tulleys Christmas 2021. 

To protect our visitors, Santa and his elves, we have a few tips to keep everyone safe at Tulleys Christmas experience this year. These tips follow the advice and guidance from local and UK Government and will be continually reviewed.

The extra measures:

• Anyone attending or working at the event is advised not to attend if they are experiencing Covid symptoms, awaiting a test or currently isolating. 
• If you are unable to visit due to Covid please do contact us to reschedule your booking or roll your tickets over to our Christmas 2022 event. 
• We have timed entry where possible and capacity limits in place across the park. 
• Hand sanitiser stations are placed across the site and will be recommended before entering certain activities. 
• One-way systems are in place in key points.  
• We have enhanced all our cleaning regimes before, during and after each event, santising surfaces throughout our Christmas experience, especially in food related or close contact activities. 
• All staff follow strict in house procedures such as lateral flow testing, practicing good hygiene and are fully aware of the impact of COVID-19. 
• Santa will be able to talk to your child individually but this will be from a safe distance for both Santa and your child’s protection.
• We encourage face coverings to be worn in all indoor areas such as our Grottos and the Circus where more visitors may gather together

Finally, we are asking everyone to respect other visitors, keeping your distance where you can and wearing masks if you wish. If you would like to discuss in more detail or have any feedback following your experience, please email [email protected]

GINGERBREAD MEN

INGREDIENTS:

Wheat Flour (with added calcium, iron, niacin(B3) and thiamin (B1)),Sugar, Golden Syrup, Vegetable Oils (Palm Oil, Rapeseed Oil, Sunflower Oil), Ground Ginger, Raising Agent: Sodium Bicarbonate

Also, may contain egg, milk, nuts, peanuts and soya.

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WHITE / PINK MARSHMALLOWS

Glucose-fructose syrup, sugar, water, pork gelatine, maize starch, dextrose, natural vanilla flavour, colour: E162.

NOT suitable for vegetarians.

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RED ICING

Sugar, Glucose Syrup, Water, Rapeseed Oil, Palm Oil, Colours (Carmine, Paprika Extract), Rice Starch, Maltodextrin, Emulsifiers (Polyglycerol Esters of Fatty Acids, Mono- and Diglycerides of Fatty Acids), Flavouring, Preservative (Potassium Sorbate), Acidity Regulator (Citric Acid), Stabiliser (Pectin)

Suitable for (but not certified): Kosher and Halal.

Free From Gingerbread, Icing, Choc buttons & Marshmallows

(VEGAN & FREE FROM GLUTEN, MILK, EGG)

Golden Syrup, Red Icing Tube (14%) [Sugar, Glucose Syrup, Water, Rapeseed Oil, Colours (Beetroot Red, Paprika Extract), Rice Starch, Maltodextrin, Flavouring, Emulsifiers (Polyglycerol Esters of Fatty Acids, Mono- and Diglycerides of Fatty Acids), Preservative (Potassium Sorbate), Gelling Agent (Pectins), Acidity Regulator (Citric Acid)], Sugar, Rice Flour, Choc Buttons (7%) [Sugar, Cocoa Butter, Cocoa Mass, Rice Syrup, Inulin, Coconut Oil, Rice Flour, Flavourings, Emulsifier (Soya Lecithins)], Potato Starch, Palm Oil, Rapeseed Oil, Tapioca Starch, Cornflour, Marshmallows (4%) [Glucose-Fructose Syrup, Sugar, Water, Gelling Agent (Carrageenan), Dextrose, Maize Starch, Hydrolised Rice Protein, Stabiliser (Polyphosphate), Flavouring, Colours (Beetroot Red, Titanium Dioxide)], Gluten Free Oat Flour, Soya Flour, Water, Ginger Powder, Raising Agents (Sodium Carbonates, Ammonium Carbonates), Thickener (Xanthan Gum), Salt, Emulsifier (Mono- and Diglycerides of Fatty Acids), Flavouring, Colour (Carotenes). 

Activity Timings: 

• Sleigh ride, storytelling, photos and Build a bear/ Toy shop: 45-50 minutes
• Gingerbread decorating: 20 minutes
• Reindeer food making: 10 minutes
• Reindeer talks: 10 minutes
• Elves forest: 10 minutes
• Post house: 10 minutes
• Elf hunt: 20-30 minutes
• Reindeer flying school: 20 minutes
• Circus: 25 minutes, every hour on the hour, from 10.00am 
• 3D cinema: 15 mins 

We have a fantastic range of activities on offer this Christmas at Tulleys Farm. Here is a list of what's included with each ticket type:

Child 1 to 13 yrs

Reindeer Food Making*
Gingerbread Decorating
Elves Magical Forest
Storytime with Father Christmas
Make a bear  or Toy shop
Real live Reindeer
Sleigh Ride
Post House
Elf Hunt
 

Adult 14yrs +

Storytime with Father Christmas
Elves Magical Forest
Real live Reindeer
Sleigh Ride
Elf Hunt
 

Tiddler Under 1 yrs

Reindeer Food Making*
Gingerbread Decorating
Elves Magical Forest
Storytime with Father Christmas
Baby Toy
Real live Reindeer
Sleigh Ride
Post House
Elf Hunt
 

The time slot refers to your sleigh ride time. Please arrive at the farm at least 30 minutes before this time and arrive at the sleigh ride station 10 minutes before this time. Because of the tight time schedule and the other families on the sleigh ride, we cannot delay the sleigh at all. As many slots sell out, it may not be possible to reschedule your sleigh ride to later if you are late. You are welcome to arrive earlier than 30 minutes before your sleigh ride if you wish, but no earlier than 10 am when we open.

There are at least seven food outlets plus drinks outlets, all have take card and cash payment - however as the site is dependent on wireless card machines it is wise to have cash available incase card systems temporarily fail.

Yes. Prices vary depending on whether the the date is peak or off peak and for adults or children. Please visit our prices page for more info.

Most dates sold out in advance last year. Tickets are available online and can be purchased at the event, although we strongly suggest that tickets are ordered online as there is limited availability and may not be available on the day.  Tickets are sold on a “first come, first served” basis on the day if availability allows due to cancellations etc.

No. When you book online you select a time and date for which to book tickets.  Alternatively, when you buy your tickets at the kiosk in person, you will be booking for the next available time slot during that day. Please arrive at the farm at least 30 minutes before your sleigh ride and at the sleigh ride station at least 10 minutes before your allotted departure time. If you miss your booked time slot, you will be asked to wait for the next ride on which there are spaces free.  On very busy days, there may not be any further spaces available, meaning that you could end up not taking the ride at all. Please do make sure you arrive for your booked slot. You are welcome to arrive earlier than 30 minutes before your sleigh ride time up to our opening time at 10am.

This is a sleigh ride farmer style! The ride is on a tractor-driven hay wagon with bench seating, a canopy in case of inclement weather and a friendy elf to make sure all are safe and entertain you on the way.

Yes. Everyone visiting the Tulleys Family Christmas needs to buy a ticket. Children MUST be accompanied. The Santa experience is magical for all ages, but we do not give out presents to adults, which is why the ticket price for over 14s is cheaper.

Adults have to pay an admissions price to enjoy the whole Christmas experience, with includes the elf hunt, puppet shows and all of the other activities we have to offer.