FAQs
Ticketing
Does the Christmas experience have an admission charge?
No. It is free for visitors to shop, watch the Carol Singin' Chicken show, visit the Christmas Shop and take in the atmosphere.
We charge for all visitors wishing to take Santa's Sleigh Ride, all children participating in the 'Elf Hunt' and children aged 3 years to 13 years entering the Christmas Barn.
Do I book ahead or pay on the day?
You may pay on the day for all the Christmas activities or you can book Combo tickets, Santa's Sleigh Ride and Ice Skating on-line in advance. Online booking for each day will close approximately 24 hours in advance. You will need a printer to print your bar-coded tickets, which you present at the kiosk on arrival. The Elf Hunt and Christmas Barn cannot be booked in advance, although you may purchase Child Combo tickets in advance, which include these activities. During our Christmas event opening times, you may book tickets in person at the admissions kiosk, either for the next available sleigh ride or ice-skating slot for that day or for future dates. We are not able to offer telephone booking.
Can the Sleigh Ride tickets be used at any time of the day?
No. If you book online you select a time and date for which to book tickets. Alternatively, when you book your tickets at the kiosk in person, you will be booking for the next available time slot during that day. Please arrive at the sleigh ride station at least 10 minutes before your allotted departure time. If you miss your booked time slot, you will be asked to wait for the next ride on which there are spaces free. On very busy days, there may not be any further spaces available.
Is it a real Sieigh Ride
This is a sleigh ride farmer style! The ride is on a tractor-driven hay wagon with bench seating, a canopy in case of inclement weather and a friendy elf to make sure all are safe and entertain you on the way.
Do adults pay for the Sleigh ride?
Yes. Everyone taking Santa's Sleigh Ride needs a ticket. Children must be accompanied. The Santa experience is magical for all ages, but we do not give out presents to adults, which is why the ticket price for over 14s is cheaper.
Does everyone pay to go into the Christmas Barn?
No, admission is £1 per child aged 3 to 13. Those aged over 14 and 2 and under go in free
Do adults pay for the Elf Hunt?
No. Only children taking part in the hunt need to pay for a score sheet. But that doesn't stop you joining in the fun, just remember to let the kids find a few!
Are discount vouchers available?
If you join Tulleys email mailing list you will receive a discount coupon as part of your welcome email. Existing members will automatically be sent a Christmas email with the coupons and offers available for the Christmas season.
Are group discounts available?
There are some group discounts available for schools and associations; please call 01342 718472 ext 5.
Are there reductions for the disabled?
Carers accompanying paying wheelchair users go free on Santa's Sleigh Ride and into the Christmas Barn.
The Experience
How long does Santa's Sleigh Ride take?
The experience lasts about 15 minutes.
Is Santa in person the Christmas Barn?
No - Santa resides in his woodland cabin. You can visit him by taking Santa's Sleigh Ride.
What happens if it rains?
We operate in all weathers. The tractor sleig-hay wagon is covered, as is the queue line. You are advised to wear warm and, if appropriate, waterproof, clothing and footwear.
Can I take photographs?
Yes. There will be an opportunity to take pictures of your own child with Santa after the story telling.
Are dogs allowed?
No, only guide dogs are permitted in the Christmas areas, Farm Shop and Tea Room.
Can wheelchair users go on Santa's Sleigh Ride?
Yes. if booking online in advance, please book tickets for wheelchair user(s) and then contact the office on 01342 718472 and we will reserve place(s) for carer(s).
Is the ice skating for adults and children?
Yes, anyone can take part in the ice skating.
What should I wear for ice skating?
We advise warm clothing and thick socks or an extra pair of socks. Gloves are also recommended.
Can children ice skate unaccompanied?
Children under 14 must be accompanied by a skating or non-skating adult. Children under 8 are only permitted on the ice when accompanied by a paying adult in a ratio of one adult to four children; children under 5 must be accompanied on the ice by a paying adult in the ratio one adult per child.
